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Glossary · Performance metrics

CVRConversion Rate

CVR is the percentage of clicks (or impressions) that complete a conversion event: purchase, signup, or install.

Formula
CVR = (Conversions / Clicks) × 100

What does CVR actually mean?

Conversion Rate (CVR) measures the share of clicks (or sessions, depending on definition) that result in a conversion. Click-CVR is the most common definition for paid ads: conversions divided by clicks.

E-commerce CVRs vary by source and category. Cold paid traffic on Shopify averages 1-3% CVR. Retargeting traffic runs 5-15%. Brand search clicks convert at 8-20%. Mobile app installs convert at 2-8% from click to install.

CVR is downstream of both the ad creative (sets expectations) and the landing page (delivers on them). A great ad with a bad landing page produces high CTR + low CVR. A poor ad with a great landing page produces low CTR + high CVR. The right diagnostic is to look at both metrics together.

Example

A campaign drove 200 clicks and 6 purchases. CVR = (6 / 200) × 100 = 3%.

When it matters

CVR diagnoses landing-page quality independently of creative. Low CVR + high CTR = the creative is over-promising relative to the landing experience.

Related terms

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